Safety Message for U.S. Citizens
Update on April 16 earthquake
April 19, 2016
The U.S. Mission in Ecuador remains committed to assisting U.S. citizens in the aftermath of the April 16 earthquake. We have sent a Consular Assistance Team to Manabí to provide consular assistance to U.S. citizens, including accounting for U.S. citizens in the area, helping injured U.S. citizens obtain medical care, and helping people contact friends and family. There has been one confirmed USC death and we have been in touch with the family to express our condolences.
We urge U.S. citizens in Ecuador who are safe to contact their loved ones directly and/or update their social media status, and we strongly encourage U.S. citizens traveling abroad to register with the Smart Traveler Enrollment Program (STEP) at travel.state.gov so that you receive all official messages.
A state of emergency remains in effect in six provinces (Esmeraldas, Santo Domingo, Manabí, Guayas, Los Ríos, and Santa Elena) in the western lowlands. Local authorities are making progress clearing blocked roads and restoring power and water in some areas, but affected provinces may not have basic services or supplies, and road closures continue.
The Government of Ecuador posts situation reports that include specific information on conditions in various areas, airport and road status, as well as alternate routing to avoid road closures athttp://www.gestionderiesgos.gob.ec/informes-de-situacion-actual-terremoto-magnitud-7-8/. The most up-to-date information on the status of recovery efforts can be found at http://www.gestionderiesgos.gob.ec/.
The Government of Ecuador has accepted the United States’ offer of assistance with disaster relief efforts. In response, the U.S. Agency for International Development (USAID) has deployed a team of disaster experts to assist the Government of Ecuador by assessing damage, identifying priority humanitarian needs, and providing information and analysis of the situation on the ground. A separate support team– also deployed by USAID– will work with the UN’s Disaster Assessment and Coordination team, which is helping Ecuador coordinate international rescue activities. USAID is also providing initial funds for critical supplies to help communities affected by the earthquake. More assistance may be forthcoming based on disaster assessments.
The U.S. Mission to Ecuador has received many questions from private citizens wanting to assist Ecuador in recovery efforts. We have posted links to helpful resources on our website athttp://photos.state.gov/libraries/ecuador/32152/pdfs/Ec%20Earthquake%20HD.pdf
The U.S. Embassy in Quito and the U.S. Consulate General in Guayaquil are open for business. U.S. citizens with emergencies should use the contact information below.
During normal working hours, U.S. citizens in Ecuador who need emergency assistance can contact the U.S. Consulate General Guayaquil at 04-371-7000 or the U.S. Embassy Quito at 02-398-5000
For emergency assistance to U.S. citizens outside of working hours, contact the U.S. Consulate General Guayaquil at 04-371-7000 or the U.S. Embassy Quito at 099-788-3222.
You can alert us to U.S. citizens affected by the crisis in Ecuador, including yourself, by visiting Task Force Alert, selecting “2016 Ecuador Earthquake” and providing as much information as possible. From within the United States you may also call 1-888-407-4747.
You may also contact us at EcuadorEmergencyUSC@state.gov
Recomendamos encarecidamente que los ciudadanos estadounidenses que viajan hacia o residentes en Ecuador se inscriban en el Programa de STEP (Smart Traveler Enrollment Program). Su inscripción en el programa STEP le dará acceso a las últimas actualizaciones sobre mensajes a la comunidad, y hace que sea más fácil para la Embajada o Consulado de EE.UU. más cercana ponerse en contacto con usted en caso de emergencia. Si no tiene acceso a Internet, puede inscribirse directamente en la Embajada o Consulado de EE.UU. más cercano.
Monitoree regularmente la página del Departamento de Estado, donde se puede encontrar Advertencias de Viaje, Alertas de Viaje y Precaución a nivel mundial. Lea la “Country Specific Information for Ecuador“. Para obtener información adicional, por favor refiérase a nuestra página de “Traveler’s Checklist“. La información más reciente sobre viajes y seguridad en el Ecuador también se puede obtener del Departamento de Estado llamando al 1-888-407-4747 dentro de los Estados Unidos o llamando al 1-202-501-4444 fuera de los Estados Unidos.
Información de Contacto
Embajada de los Estados Unidos en Quito
Avigiras E12-170 y Eloy Alfaro
Teléfono: +593-2-398-5000
Correo electrónico: ACSQuito@state.gov
Consulado de los Estados Unidos en Guayaquil
Avenida Jose Rodriguez Bonin and Calle Santa Ana, San Eduardo
Teléfono: +593-4-371-7000
Correo electrónico: ACSGuayaquil@state.gov
Instrucciones para llamar dentro de Ecuador:
- Desde la misma Ciudad y una línea fija, use los últimos siete dígitos.
- Para llamadas desde un teléfono móvil y desde otras ciudades, aumente el código de ciudad (2 o 4) precedido de un 0.
Instrucciones para llamar desde Estados Unidos:
- Agregue el prefijo 011para realizar una llamada de larga distancia internacional.
Para emergencias fuera del horario de atención al público, llame a los números que se mencionan anteriormente.
