Telephone Outage July 23, 2016

Message for U.S. Citizens
Telephone Outage July 23, 2016
July 22, 2016

The U.S. Embassy in Quito would like to inform U.S. citizens throughout Ecuadorthat the Embassy’s telephone switch will be taken offline on Saturday, July 23 from approximately 9:00 a.m. until 5:00 p.m. in order to perform maintenance and upgrades.  All Embassy telephone lines will be down including the local telephone service. The U.S. Consulate General in Guayaquil will not be affected.

U.S. citizens with emergencies should call 099-788-3222 (011-593-99-788-3222 if dialing from the United States).  The Department of State’s Overseas Citizens Services call center can be reached at 1-888-407-4747.

We strongly recommend that U.S. citizens traveling to or residing in Ecuador enroll in the Department of State’s Smart Traveler Enrollment Program. STEP enrollment gives you the latest security updates, and makes it easier for the U.S. Embassy or nearest U.S. Consulate to contact you in an emergency. If you do not have Internet access, enroll directly with the nearest U.S. embassy or consulate.

Regularly monitor the State Department’s website, where you can find current Travel Warnings, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Ecuador. For additional information, please refer to our “Traveler’s Checklist” page. Updated information on travel and security in Ecuador may also be obtained from the Department of State by calling 1-888-407-4747 within the United States or by calling 1-202-501-4444 outside the United States.

Contact information

U.S. Embassy Quito
Avigiras E12-170 y Eloy Alfaro
hone: +593-2-398-5000

U.S. Consulate General Guayaquil
Avenida Jose Rodriguez Bonin and Calle Santa Ana, San Eduardo
Phone: +593-4-371-7000

Dialing instructions within Ecuador:

  • Within the same city and from a land line use the last seven digits.
  • For calls from a mobile phone and for intercity telephone calls add the city code preceded by a 0.

Dialing instructions from the United States:

  • Add the 011 prefix for an international long distance line.

For after-hours emergencies, call the phone numbers listed above for assistance