Health/Travel Alert: Assistance For U.S. Citizens In the Cuenca Region - U.S. Embassy Quito, Ecuador

Health/Travel Alert: Assistance For U.S. Citizens In the Cuenca Region – U.S. Embassy Quito, Ecuador – March 29, 2020

Location: Ecuador (country-wide)

Event: Immediate Action: Commercial Flight Option and Transport from Cuenca Region to Guayaquil

The Embassy is aware of one flight from Guayaquil for U.S. citizens to return to the United States. This flight will fill quickly and there is no guarantee that future flights will be scheduled. We urge U.S. citizens to immediately arrange for their travel to the United States unless they are prepared to remain in Ecuador for an indefinite period.

Guayaquil to Miami Wednesday, April 1: Interested travelers should contact Eastern Airlines directly at +1-855-216-7601, +1-877-971-0919, or +1-201-526-7616 to reserve a seat on this flight.

Cuenca Region Travelers: For those traveling from the Cuenca (or Loja/Vilcabamba) region, the Embassy has arranged for bus transportation from Cuenca to Guayaquil the morning of Wednesday, April 1. Please reserve a seat with Eastern Airlines first. To be eligible for the bus transportation, you must have a confirmed reservation on the Eastern Airlines flight. Once you have a seat reserved for the flight, contact transportationusa@mtagencia.com to arrange for transportation from Cuenca. You may also call +593-9-9970-8893 between 8:00 am and 5:00 pm.
Please note:

Only credit card payments
Bring passport and copy
Bring Eastern Airline ticket and copy
Complete and bring Mobility Authorization which can be obtained here: https://ec.usembassy.gov/msg200325-01/
Bring letter from Ambassador which can be obtained here: https://ec.usembassy.gov/wp-content/uploads/sites/38/Request-for-assistance.pdf
Bring and wear a disposable face mask and gloves
Allowed one checked bag (plus carry-on and backpack)
Note: service will not be provided unless a minimum of 10 passengers reserve seats

For further information, please coordinate directly with the transportation operator.

Please enroll in Smart Traveler Enrollment Program (STEP) to receive Embassy Quito security updates: https://step.state.gov/

Consult the Embassy’s website (https://ec.usembassy.gov/) for additional information on the situation in Ecuador and the Department of State’s COVID-19 crisis page on travel.state.gov for the latest information.

We are working hard to bring #AmericansHome

Assistance:

U.S. Embassy Quito, Ecuador
+(593)(2) 398-5000
+(593)(2) 398-5000 (after hours)
ACSQuito@state.gov
U.S. Consulate General Guayaquil, Ecuador
+(593)(4) 371-7000
+(593)(4) 371-7000 (after hours)
ACSGuayaquil@state.gov
State Department – Consular Affairs
888-407-4747 or 202-501-4444