Health/Travel Alert: Assistance For U.S. Citizens In the Cuenca Region – U.S. Embassy Quito, Ecuador

Health/Travel Alert: Assistance For U.S. Citizens In the Cuenca Region – U.S. Embassy Quito, Ecuador – March 30, 2020

Location: Ecuador (country-wide)

Event: Immediate Action: Commercial Flight Option and Transport from Cuenca Region to Guayaquil

The Embassy is aware of one flight from Guayaquil for U.S. citizens to return to the United States.  This flight will fill quickly and there is no guarantee that future flights will be scheduled.  We urge U.S. citizens to immediately arrange for their travel to the United States unless they are prepared to remain in Ecuador for an indefinite period.

Guayaquil to Miami Wednesday, April 1:  Interested travelers should contact Eastern Airlines directly at +1-855-216-7601, +1-877-971-0919, or +1-201-526-7616 to reserve a seat on this flight.

Cuenca Region Travelers: For those traveling from the Cuenca (or Loja/Vilcabamba) region, the Embassy has arranged for bus transportation from Cuenca to Guayaquil the morning of Wednesday, April 1.  Please reserve a seat with Eastern Airlines first.  To be eligible for the bus transportation, you must have a confirmed reservation on the Eastern Airlines flight.  Once you have a seat reserved for the flight, contact to arrange for transportation from Cuenca.  You may also call +593-9-9970-8893 between 8:00 am and 5:00 pm.
Please note:

For further information, please coordinate directly with the transportation operator.

Please note that the flight may be rescheduled at the last minute and you should be prepared to spend time in Guayaquil prior to departure.

Please enroll in Smart Traveler Enrollment Program (STEP) to receive Embassy Quito security updates:

Consult the Embassy’s website ( for additional information on the situation in Ecuador and the Department of State’s COVID-19 crisis page on for the latest information.

We are working hard to bring #AmericansHome


  • U.S. Embassy Quito, Ecuador
    +(593)(2) 398-5000
    +(593)(2) 398-5000 (after hours)
  • U.S. Consulate General Guayaquil, Ecuador
    +(593)(4) 371-7000
    +(593)(4) 371-7000 (after hours)
  • State Department – Consular Affairs
    888-407-4747 or 202-501-4444