Correspondence to U.S. Citizens

The U.S. Embassy does not receive correspondence from private entities intended for third parties.

Federal agencies in the U.S. send correspondence using regular mail if the local (arriving country’s) mail service has been approved to do so. This correspondence may include communications or checks from Social Security Agency, Department of Veteran Affairs, Department of Treasury, Internal Revenue Services among others.  Due to the suspension of Correos del Ecuador, many U.S. citizens in Ecuador are no longer receiving this correspondence.  Some correspondence from these agencies has instead been routed to the U.S. Embassy in Quito and the U.S. Consulate General in Guayaquil.

Please follow the steps on our Correspondence Inquiry form to find out if you have received correspondence:


Given the nature of the correspondence, it may not be picked up by third parties unless they have a valid power of attorney.  As an alternative, the recipient can send a pre-paid envelope to the U.S. Embassy or U.S. Consulate for us to forward the correspondence.

You may use any courier you would like to request this service.  To our knowledge, DHL is one company that provides the service.

DHL Pre-Paid Waybill Service

DHL offers this service at some of their agencies/branches and you can access the list at the following link:  You may also contact DHL by e-mail at  The DHL service you are requesting is: “La emisión de una guía pre pagada para el envío de documentos desde el Área de Ciudadanía de Embajada en Quito o Consulado en Guayaquil”.

DHL will send you the waybill by e-mail, which you can then forward to the consular section in possession of your correspondence:

Please note, the U.S Embassy and Consulate General are not responsible for the loss or theft of correspondence once it leaves the U.S. Mission compound.