You qualify to have your passport renewed via DHL using a DS-82 form. If you have reached this page directly, please review the Renewing your U.S. passport section first to ensure you qualify to use this renewal service.  The fees collected are non-refundable. If you do not qualify to use this service and make the payment online, you will not receive a refund.

U.S. Mission Ecuador encourages all applicants eligible to renew on a DS-82 application to renew their passport via DHL.  If you are traveling in less than 8 weeks, please see the information for Emergency Passports on the U.S. Mission Ecuador website.

How do I apply using the DHL service?

To renew your passport by mail, follow these steps to print and complete Form DS-82, gather the required documentation, include the correct payment form and amount, and send everything via DHL to the U.S. Embassy in Quito or the U.S. Consulate in Guayaquil.

1. Print and complete  Form DS-82, including page 1 of the instructions (print on one-sided pages only).
   Here are some important details not to miss:
   • Remember to sign and date your application, if your application is missing the signature or date it will be returned.  You must sign the form using the same signature that appears in your last passport.  If your signature has changed since your last passport renewal, please provide legal proof of new signature (examples include: copy of residence card, driver’s license, federal or state-issued ID, or another passport).
   • If you are filling the form by hand, please use black ink.
   • Field # 5 – If you have been issued a Social Security Number, you must provide it in accordance with 22 U.S.C. 2714a and 22 C.F.R 51.60(f).  Failure to do so can substantially delay processing time. If you never had a Social Security Number, please contact us first.
   • Field # 6 – You must provide an email address; all communications are conducted via email.
   • Field # 7 & 8 – You must provide a local telephone number (in Ecuador) and address. This is for information purposes; the passport will be shipped to the DHL agency of your choice.
   • Field # 9 – You must include your birth name, maiden name, or other names that you have legally used in the past.  For dual citizens (Ecuadorian/U.S. Citizen), applicants must include both last names as is listed on their Ecuadorian ID.
   • All fields should be filled out correctly and completely. Failure to do so can substantially delay processing time.
2. Photo: Include a 2″ x 2″ (5 cm x 5 cm) color photo with a white background that was taken within the past six months.  Please write your name on the back of the picture and make sure that the picture complies with the requirements.
   *If your picture does not comply with the requirements, your application will be returned and you will have to pay the courier service again.
3. U.S. Passport and Bio Page Copy: Include the U.S. passport you are renewing, make sure is signed, along with a photocopy of its biographic page.  The photocopy can be in color or black/white. The previous passport needs to be signed.
   *If we do not receive your passport or is not signed, your application will be returned, and you will have to pay the courier service again.
4. Name change documents (if applicable): If the name you are currently using is different from the name on your most recent U.S. passport, you must provide a certified copy or original of the U.S. legal name change document. Examples include: U.S. Marriage certificate, U.S. Divorce decree or U.S. Court-ordered name change document.
5. Online Payment: Pay the $130.00 passport application fee via the U.S. government’s secure payment site (Pay.gov).  We cannot accept cash or personal checks (even from U.S. bank accounts).  The courier fee is paid directly to DHL.
   Print and Include Payment Confirmation: Upon successful payment of the fee, you will receive a confirmation email with the receipt of electronic payment.  Print out the electronic payment confirmation and include it in the package you send to the Embassy or Consulate.
   Payment for Passport Cards: If you would like to apply for a U.S. passport card, please see the instructions below under “Applying for a passport card.”
   *If we do not receive the payment confirmation, your application will be returned and you will have to pay the courier service again.
6. Mail your application and all supporting: Go to an authorized DHL agency and send your passport application and all supporting documentation/requirements.

Please check our Passport Renewal by mail using a DS-82 form Quick Sheet if you need additional assistance.

 

Mailing your application:

When mailing your application, please ensure to include all required documentation.  Failure to submit a complete application, supporting documents, and correct payment can substantially delay processing time and/or have your application rejected.

1. DHL Courier Services:
   • Only selected DHL locations are authorized to process passport renewal services. Use the following link to find the authorized DHL agency nearest to you: https://bit.ly/reddhlexpressecuador or via e-mail to posec.express.ec@dhl.com.
   • From the DHL agency, mail your passport application to the U.S. Embassy in Quito or the U.S. Consulate in Guayaquil:
     • U.S. Embassy in Quito mailing address
       Embajada de Estados Unidos
       Attn: AMERICAN CITIZEN SERVICES
       Ave. Guayacanes N52-205 y Ave. Avigiras
       170514 – Quito, Pichincha, Ecuador
       |
     • U.S. Consulate in Guayaquil mailing address
       Consulado General de Estados Unidos
       Attn: AMERICAN CITIZEN SERVICES
       Calle Santa Ana y Av. José Rodriguez Bonin
       090603 – Guayaquil, Guayas, Ecuador
       |
2. Payment of courier fees:
   • In addition to your passport application fees, you will be required to pay $22.00 + IVA (local taxes) to send your application and $22.00 + IVA to receive your passport back.
   • You may send multiple applications to the Embassy or Consulate in one DHL envelope; however, each passport must be returned individually.  Remember to include a separate pre-paid waybill for each passport application to be returned to you.  For example, if you send two passport book applications you could pay for one waybill (fee) to mail them to the Embassy or Consulate in the same envelope; for the return of your two passports, you will need to pay for two waybills (fees) so that each passport is returned separately.
     If you are applying for a passport card, you would need a separate waybill as well since we are unable to hold the passport book until the card arrives.
   • The courier service is billed directly by DHL, we are unable to collect any fees related to courier services.  Please reach out to DHL directly for more information.

 

How long does it take to get my new passport?

The entire process takes between 35 to 40 business days once it reaches the U.S. Embassy/Consulate.

You can track your shipment via DHL to see when your application arrived at the Embassy or Consulate.  From this date you can being to count 35 to 40 business days.
The next e-mail you would receive from us, is an automated e-mail that will notify that the passport has arrived at the U.S. Embassy or Consulate.  Once we have the new passport, it will take up to 5 business days for DHL to pick it up.  You can track the return of your passport with DHL using the return waybill number.

If 40 business days have passed since we receive your application, and you have not received an e-mail or your new passport, please contact us by email.

 

Although this is a mail-in service, a Consular Officer may still require you to attend an interview.  Also, we may request additional documentation to support the application.